Privacy Policy

Privacy Policy

This Privacy Policy explains how EV Executive Transfers Sussex (“the Company,” “we,” “our,” or “us”) collects, uses, stores, and protects your personal information when you use our website, booking services, or contact us directly. It also outlines your rights under UK data protection law (including the UK GDPR and Data Protection Act 2018).

By using our services, you consent to the collection and use of information in accordance with this Privacy Policy.

1. Interpretation & Key Definitions

  • Account – A unique profile created for you to access parts of our service.

  • Affiliate – Any entity under shared ownership or control with us.

  • Company – EV Executive Transfers Sussex, registered in the United Kingdom.

  • Cookies – Small text files placed on your device to store browsing information.

  • Device – Any tool that can access our service (computer, smartphone, tablet).

  • Personal Data – Information that can identify you directly or indirectly.

  • Service – Our website and executive transfer services.

  • Service Provider – Third parties we work with to deliver or support our service (e.g., hosting, messaging).

  • Usage Data – Information collected automatically when using our website or service (e.g., IP address, browser type, time spent on pages).

  • You – Any individual using our services, or the company/legal entity you represent.

2. Information We Collect

We may collect the following types of information:

Personal Data (provided by you)

  • Full name

  • Email address

  • Phone number

  • Postal/billing address

  • Booking details (pickup/drop-off times & locations)

Usage Data (collected automatically)

  • IP address

  • Browser details & device information

  • Pages visited and session times

Communication Data

  • Messages sent via email, phone, or WhatsApp Business.

  • Information shared through live chat widgets on our website.

3. How We Use Your Information

We process your Personal Data for the following purposes:

  • To provide, manage, and improve our transfer services.

  • To manage bookings and customer accounts.

  • To communicate with you regarding bookings, updates, and customer support.

  • To send promotional offers or marketing (only with your consent).

  • To monitor website performance, usage, and security.

  • To comply with legal obligations or enforce our rights.

4. Cookies & Tracking

We use Cookies and similar tools to improve your browsing experience. Examples include:

  • Essential Cookies – Required for the website to function.

  • Preference Cookies – Remember your settings (e.g., login, language).

  • Analytics Cookies – Help us understand website traffic and improve our services.

You can disable cookies through your browser settings, but some site features may not function correctly.

We may also use third-party services:

  • Bluehost – for hosting and email.

  • Cloudflare – for security and traffic protection.

  • Google Fonts – for consistent website design.

  • WhatsApp Business – for messaging and support.

5. Sharing of Personal Data

We will never sell your data. We may share information only in the following situations:

  • With trusted service providers (hosting, IT support, secure payment processing).

  • With business partners for joint services or promotions (with your consent).

  • If required by law or in response to lawful authority requests.

  • During a company sale, merger, or restructuring.

6. Data Retention

We keep your Personal Data only as long as necessary for the purposes set out in this Policy, or as required by law. Booking and transaction records may be retained for tax, legal, or compliance purposes.

7. International Transfers

Some of our service providers may store or process data outside the UK. We ensure all transfers comply with UK GDPR safeguards.

8. Your Rights

Under UK data protection law, you have the right to:

  • Access the data we hold about you.

  • Request corrections or updates.

  • Request deletion (where no legal obligation prevents this).

  • Object to certain processing (e.g., marketing).

  • Withdraw consent at any time.

To exercise these rights, contact us at: contact@executivesussex.co.uk.

9. Security of Your Data

We use appropriate technical and organisational measures (encryption, secure servers, firewalls) to protect your data. However, no system is 100% secure, and we cannot guarantee absolute protection.

10. Children’s Privacy

Our services are not directed at individuals under 16, and we do not knowingly collect their personal data. If you believe a child has provided us with personal data, please contact us immediately.

11. Links to Third-Party Websites

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this regularly.

13. Contact Us

If you have any questions, requests, or complaints about this Privacy Policy, you can contact us via email.